Careers

A Career in Adventure Travel

Tynemouth based Undiscovered Destinations is a market-leading, award-winning specialist tour operator. We work with a growing base of travellers and pride ourselves on a first-class track record for expertise and customer service in adventure travel.

We employ honest, straight-talking people who are totally passionate about what we do. We continue to grow thanks to our in-depth knowledge of the destinations that we offer and our enthusiasm for the product. We thrive on the challenge of keeping ahead of the competition and constantly improving our tours, as well as bringing to market some of the most pioneering trips offered by any company.

We do not employ tour leaders or guides to work overseas. On the contrary, we believe that our travellers will best enjoy our destinations when they are guided by skilled and knowledgeable local staff. We are proud of the opportunities we have created for our overseas colleagues and we know that keeping it 100% ‘local’ is a winning formula.

Jim Louth

Director


 

Due to expansion and continued strong growth we currently have the following vacancy

Travel Consultant (Office based)

Job Purpose

The creation and conversion to sale of high quality tailor-made itineraries and group tour product.

To make the most of every single sales enquiry received, balancing your time appropriately to maximise revenue and profit.

To ensure the product sold to our clients and the supporting information provided is to the highest standard.

To achieve levels of client service at all stages of the process to engender repeat business.

Interacting with our clients mostly over the telephone and by email but occasionally also face to face.

Assist with product development including the preparation and amending of eye-catching and distinctive copy for the company’s website and promotional material.

Demonstrating a total commitment to customer service.  It is your goal to ensure all clients return home having had a trip which exceeds their expectations.

Person Specification

Essential:

Excellent worldwide geographical knowledge and considerable personal travel experience.

Previous sales experience, preferably within travel sector.

Strong communication skills.

MS Office skills and familiarity with databases.

Customer service and selling skills.

Results orientated.

Strong organisation and time management skills.

A desire to learn about our destinations and participate in product familiarisation trips.

The ability to work within a small team and to demonstrate a ‘hands-on’ approach.

Willing to deviate from your main role and take on other duties and responsibilities as required.

Desired:

Qualified to degree level or equivalent.

Travel industry experience desired, but not essential. Consideration will be given to those candidates who share our passion for overseas travel. You must also be an excellent communicator and able to speak with confidence about our worldwide destinations. Our clients are often very well-informed and well-travelled, and you must be able to give them intelligent, sound advice. Attention to detail is vital as you will soon be designing and putting together fantastic itineraries, and liaising with our overseas partners to ensure that these are a great success, leading to repeat business.

What we can offer you

Whether you are already working in adventure travel, or you are considering a move into this fast growing sector this could be just the role for you. We are a small passionate team, committed to driving forward with our ambitious plans for the future. Ideally it would suit someone already working in travel sales, with several years of experience, but is now looking for the next opportunity. For the right person we can offer an exciting future with plenty of overseas travel. And you will be closely involved in future business planning and strategy. Undoubtedly this will lead to further career progression for team members.

We recognise that you may be working in another region of the country.  Then why not consider a move to the North East? The present team mostly hail from different areas of the UK, and we love the region and the quality of life it offers. Located in North Tyneside we are close to both the buzz of Newcastle, yet in just 20 minutes we can be in the wilds of Northumberland. And for the right candidate we will consider offering a re-location package including subsidised rental accommodation.

Benefits

Salary – Competitive and dependent on experience

Annual bonus depending on personal performance

25 days holiday per year

Travel insurance on company and personal trip overseas

Season ticket loan available

Closing Date

28 February 2020

Application Process

To find out more contact Mark Huggins on 0191 296 2674. Or leave your details with a member of the team and Mark will call you back.

Please note contact should only be made by phone at this stage.

NO AGENCIES.